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Terms and Conditions

Terms & Conditions

Coulson Tiles do not supply tiles direct to the public, Coulson Tiles is a distributor only.


Please be aware that samples provided are indicative only and may not fully represent the colour and pattern variation of the product.

We recommend that tiles with a high variation are viewed in full installation images on our website OR as a group of 4 full size samples.

Returned Goods

Note: No credit will be allowed for any variation in colour and no claim will be recognised after the tiles are laid.

It is the purchaser's responsibility to ensure that their tiler inspects the tiles prior to laying. Coulson Tiles takes no responsibility if the tiles have been laid incorrectly or if the incorrect products have been used. Fixing of any product constitutes acceptance of the product.

It is the purchaser’s responsibility to request any credits or returns through the retailer the tiles were purchased from.

Tiles must be returned within 14 days of purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Acid Washing

Please Note: Acid washing is NOT recommended for any product distributed by Coulson Tiles. This specifically includes all swimming pool mosaics. No claims will be accepted under any circumstances for resultant glaze damage where acid washing has occurred.

Porcelain - Brushed, Honed, Rock etc.

All products may be subject to staining and are purchased with the understanding that no claims will be accepted for this condition under any circumstances.

Other Terms and Conditions of Sale

The above terms and conditions should be read in conjunction with those on the Coulson Tiles Website